Everyone Please Read!

[rbone100]

PLEASE NOTE! Posting service issues or parts request issues on vhtusers.com is not a substitute for direct communication with VHT.

Contacting the factory is easy. Just call 818-846-4000 and follow the prompts.

If you require emergency assistance, just dial 0 at the start of the greeting message. If you leave a message your call will be responded to as quickly as possible. Please remember that we are a relatively small group here and resources get eaten up quickly if everyone treats a routine question as an emergency. Please be patient and leave a brief, clear message including your name, your basic question or issue - again, please be brief, we'll get all the details when we call back - and CLEARLY leave your telephone number.

Remember if you're calling from a cell phone, leave the number twice as dropouts may occur during your message in which case we may not get the complete number. If we can't hear or clearly understand your callback number, we can't call you back.

When sending emails, please dispense with the pretty wallpaper. We don't care what the message looks like. We only need the info, your REAL NAME, location, a phone number, and ALWAYS INCLUDE THE CHASSIS MODEL NUMBER AND SERIAL NUMBER on the back of the unit. Put a short summary of your issue or question in the subject box. Example: "Technical Question about my GP3". Leaving a blank subject line or putting in nonspecific things like "Hi", "Hello", "Important Message", etc could cause your email to be spam filtered. Messages like the following: "werecanifindapitbulincincinati" will get dumped.

If you requested a small part under 10$, we often send these by post at no charge. Sometimes these get lost in the mail. We do keep mailing records of no charge parts shipments. If you don't receive it within a couple of weeks, let us know right away. Don't wait 5 weeks or so and then post a complaint on a message board. Contact us directly. That way we know you didn't receive it and can do something about it.

For more information, please follow the links below.

http://www.vhtamp.com/email.html

http://www.vhtamp.com/faqs.html#1

Thanks!

VHT Support Team